Track a delivery
Use the exact IDM waybill or consignment number. The URL never includes the submitted value.
Help centre
Guidance for common delivery questions.
Browse privacy-conscious guidance without entering customer or credential information.
Overview
What to expect
Understand statuses
Created, received, in transit, out for delivery and delivered are the public-safe milestones.
Prepare a collection
Package the item securely and have accurate collection and destination details ready.
Resolve a no-match result
Check the number privately; the generic result deliberately reveals no existence clues.
Use staff login
Only approved company staff should use the business-login surface.
Protect information
Do not publish waybills, consignment numbers, customer contacts or authentication material.
Common questions
Helpful detail
Does Recent Searches store my waybill?
No. The current public experience presents a non-persistent state and creates no server search history.
Can support see my password or OTP?
No. Credentials and OTP values must never be sent through public forms.